Frequently asked questions.

Everything students and parents usually ask before ordering a kit.

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What is PAKS?

PAKS delivers premium arrival kits for international students to your dorm or flat in Madrid before you land — bedding, kitchen basics, towels, and home essentials so you do not spend your first week hunting down basics.

When will my kit arrive?

PAKS is open. We are taking orders for the September 2026 semester. Before the semester begins, we confirm your address and coordinate delivery for your move-in window so kits are waiting when you arrive.

What is the difference between Essential and Premium?

Both tiers cover the same categories per pack (Complete, Kitchen, Bedding, Bathroom). Essential is our solid starter setup; Premium upgrades materials and finishes — for example higher-thread bedding, better cookware, or upgraded towels.

Which packs can I choose?

You can pick Complete (everything across bedding, kitchen, bath, and home), or focused packs: Kitchen, Bedding, or Bathroom. Each pack is offered in Essential or Premium.

Where do you deliver?

We deliver within Madrid to student addresses — dorms and private flats when we have access instructions and your move-in date.

How do I place an order?

Use Shop to pick your pack and tier, add it to your cart, then continue to checkout to pay.

Can I change my pack or tier later?

Yes in most cases — email us before checkout closes for your cohort and we will update your selection where inventory allows.

Which universities do you support?

We focus on students arriving in Madrid at major universities (for example UAM, UCM, UC3M, IE, ICADE, UPM, CEU, ESCP, and others).

Is PAKS good for Erasmus students?

Yes — Erasmus and exchange students are some of our most common customers at UCM, UC3M, IE, and other Madrid universities.

How do I pay and will I get a receipt?

Orders are paid securely at checkout, using cards and the other payment methods available in your region. You receive an email receipt after payment; we also use your email for order updates.

How can I contact PAKS?

Email us at contact@paks.es, call +34 614 054 269, or see our Contact page.